Refund & Exchange Policy

At House of Seragu, we take pride in delivering high-quality products. We want you to love your purchase, but if for any reason you are not satisfied, please read our policy below:

1. Exchange Policy

• We offer exchange only, not refunds.

• Exchange requests must be made within 3 days of receiving your order.

• The product must be unused, unwashed, and in its original packaging with tags intact.

• Exchanges are allowed only in cases where the product is defective or damaged.

• Shipping charges for returns/exchanges will be borne by the customer unless the product is defective or incorrectly sent.

2. Refund Policy

• Refunds are applicable only if:

  • The product is out of stock.

  • The product is received in a damaged/defective condition and no replacement is available.

• Refunds will be processed within 7-10 working days to the original payment method.

3. Non-Returnable/Non-Exchangeable Items

• Customized or made-to-order products.

• Products bought during clearance sales or with heavy discounts.

4. Steps to Initiate an Exchange or Refund

1. Contact us at hello@houseofseragu.com or WhatsApp at +91 73497 74472 within 7 days of delivery.

2. Share your order number, reason for return/exchange, and clear photos of the product.

3. Our team will review your request and guide you through the process.