Refund Policy

Thank you for shopping at House of Seragu.

We want you to love your purchase. If you are not completely satisfied, we’re here to help.

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Returns

• You can request a return within 7 days of receiving your item.

• The item must be unused, unworn, and in the same condition as received.

• The item must be in its original packaging with all tags attached.

• We require a receipt or order number to complete your return.

Certain items are not eligible for returns:

• Customised or personalised items

• Gift cards

• Items bought during clearance, sale, or special offers

• Used or damaged products

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Refunds

Once we receive and inspect your returned product, we will notify you:

• If approved, your refund will be processed to your original method of payment within 5–7 business days.

• If your return is rejected, we will inform you with the reason.

Shipping charges are non-refundable.

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Exchanges

We only replace items if they are defective, damaged, or you received the wrong product.
Exchanges depend on stock availability.

To request an exchange, contact us at:

📞 +91 73497 74472
📧 hello@houseofseragu.com

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Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered.

• We recommend using a trackable shipping service.

• House of Seragu is not responsible for lost return shipments.

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Cancellation Policy

Orders can be cancelled within 2 hours of placing the order.
After this period, cancellation may not be possible if the order is already processed.

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Contact Us

If you have any questions about our refund or return policy, contact us:

📞 +91 73497 74472
📧 hello@houseofseragu.com
🌐 houseofseragu.com