Refund Policy
Thank you for shopping at House of Seragu.
We want you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
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You can request a return within 7 days of receiving your item.
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The item must be unused, unworn, and in the same condition as received.
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The item must be in its original packaging with all tags attached.
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We require a receipt or order number to complete your return.
Certain items are not eligible for returns:
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Customised or personalised items
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Gift cards
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Items bought during clearance, sale, or special offers
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Used or damaged products
Refunds
Once we receive and inspect your returned product, we will notify you:
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If approved, your refund will be processed to your original method of payment within 5–7 business days.
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If your return is rejected, we will inform you with the reason.
Shipping charges are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or you received the wrong product.
Exchanges depend on stock availability.
To request an exchange, contact us at:
📞 +91 73497 74472
📧 hello@houseofseragu.com
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered.
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We recommend using a trackable shipping service.
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House of Seragu is not responsible for lost return shipments.
Cancellation Policy
Orders can be cancelled within 2 hours of placing the order.
After this period, cancellation may not be possible if the order is already processed.
Contact Us
If you have any questions about our refund or return policy, contact us:
📞 +91 73497 74472
📧 hello@houseofseragu.com
🌐 houseofseragu.com
